AIMS AND OBJECTIVES OF THE ORGANISATION
To provide an alternative means for patients to receive medical consultation, examination and diagnosis by traditionally trained General Medical Practitioners and Medical Specialists. The service is aligned to provide Functional Medicine and Integrative Care, Aesthetics, with a Multi-Disciplinary Team for the provision of Mental Health Services, Psychological Services, Occupational Medicine, Immunisations and Sexual Health. This care is provided in peaceful, practical, professional and comfortable surroundings. It is fee paying, so that clients will be able to choose the time that they require with the Medical or allied Practitioner.
The Practice will combine the very best in general medical orthodox practice with excellent Doctors (GPs, Specialists and Nurses) and a knowledgeable network to access referral to other Specialists, or for Imaging. Its patients are instructed not to de-register from their NHS GP’ but to use both
services as and when required.
Our core ethos revolves around Root Cause Medicine, whilst achieving excellent of care also in allopathic medicine. We support our own Charitable foundation. We aim to promote excellent networks within the UK medical establishment, contributing to the education and training of doctors via associations with Leicester University and relevant Medical Professional Bodies.
The Name and Address of the Registered Provider
Dr Julia Piper of 3 Knighton Grange Road, Stoneygate, Leicester, LE2 2LF.
There is no additional registered manager and therefore the Registered Provider is also the Registered Manager.
Dr Piper is a member of the General medical Council Number 2637833.
The Relevant Qualifications and Experience of the Registered Provider
Dr Julia Piper is a qualified General Medical Practitioner and has undertaken continuous re-appraisal and revalidation throughout her 40 year plus career.
Her qualifications :
Dr Julia Piper also is an elected member of Independent Doctors Federation.
Dr Julia Piper is a member of the General Medical Council, GMC No. 2637833.
Dr Julia Piper is a Committee member of the British Society of Environmental medicine.
Dr Julia Piper is a member of the British Society of Occupational Medicine
Dr Julia Piper is a member of the International Lyme and Associated Diseases Society
The Relevant Qualifications and Experience of the Staff working in the
Establishment, or for the purposes of the Agency
Dr Julia Piper is the Principal Primary Medical Consultant and her qualifications
are listed above. She works full time in the Practice. Other Practitioners’ details are on our website, www.privategp.com
Mrs Suzanne Uprichard is the Chairman of the Board and Operations Manager. Her details are on our website, www.privategp.com
The Organisational Structure of the Establishment
The Practice is owned by Privategp.com Limited. Dr Julia Piper is the CEO and Registered Owner of Privategp.com Ltd. The Practice employs the services of other Doctors, Nurses and Clinical staff on a subcontracted basis.
The kinds of treatment and any other services that are provided by Privategp.com Ltd
A detailed list of services is shown on our Website:
a. Private Medical Services
b. Functional Medicine & Nutrition
c. Aesthetics & IV vitamins
d. Occupational Health Services
e. Mental Health & Psychological Services
f. Provision of Cannabis-based Medical products
The Practice prides itself on being a complete person-centred diagnostic and management service. The spiritual, social, psychological and physical aspects of each person are fully considered.
The Practice seeks to meet the needs of people to understand and know about their own bodies. It achieves this by allowing patients time in a comfortable environment with an excellent and knowledgeable Multi-Disciplinary Team, which can help them in most areas of their life. If the Practice is not able to provide the expertise required on-site, it will make referrals to other health
professionals as appropriate.
The Facilities which are available for the benefit of patients
The Practice is located in a large residential/commercial property in a pleasant residential area of Leicester with some on-site parking and more off-site parking nearby. Disabled access to the practice is provided by a ramp and disabled patients can be seen downstairs as appropriate.
Ease of access to see a doctor
Flexible appointments are provided in order to meet the requirements of the patient. This is restricted to non-urgent request only as the use of the premises is restricted by planning permission to between the hours of 9.00am to 5.00pm.
The Practice is a very pleasant, comfortable and clean environment, exclusive and part of Dr Piper’s home. There is a cloakroom, which is for the use of patients and taking urine specimens. There is a very large, comfortable reception area where the patients can sit and
relax whilst waiting to see the doctor. There are three surgeries which are based in very large, comfortable rooms. One of these is a clinical room for medical procedures.
The equipment used to aid diagnosis include an ECG machine, blood pressure machines, computerised spirometry, body fat percentage calculation, urinalysis, venepuncture for the full range of diagnostic blood tests. For emergencies we have a defibrillator, oxygen, emergency
medications, aspiration machinery and resuscitation equipment.
The Practice is fully computerised with all computers networked. It uses EMIS, a clinical medical software package. This fully supports patient cares as it allows contemporaneous record keeping of consultations, easy collation of data and follow up of abnormalities to take place.
Contact with patients can be made via telephone, email, video conferencing as well as in person.
Arrangements made for consultation with patients about the operation of Privategp.com Ltd
Terms and Conditions can be downloaded from our website. Consultation with patients concerning the operation of the Practice takes place during the registration process and a registration form and a detailed questionnaire are required to be completed. The Terms and Conditions should be read and understood and ticked to state this. In particular, all patients are reminded that they should retain their NHS GP as well as a Private GP. A patient exit survey is used as feedback for further development of the Practice.
Arrangements for dealing with complaints
This Practice operates two procedures for the investigation of complaints. One for complaints against Dr Piper, which will not be investigated by her, and the other for complaints against everyone else at the Practice. Making your complaint to the Practice in no way prejudices your right to complain to the Care Quality Commission, however, should your complaint not be resolved to your satisfaction.
Dr Julia Piper co-ordinates the complaints procedure on behalf of the Practice together with the Board Chairman, Suzanne Uprichard.
Your complaint should be submitted as soon as possible after the event giving rise to the complaint, within 28 days if possible or at least within 6 months. Dr Julia Piper, or the Practice Manager, will then ensure that all relevant details are recorded and arrange for the complaint to be investigated. We aim to report back to you within 28 days. If this is not possible, the reason for
the delay will be explained to you and you will be given a revised date for the completion of the investigation. If, following the Practice’s explanation, you remain dissatisfied, you will need to follow the Complaints Policy applicable to your complaint.
Dr Julia A Piper’s General Medical Council Registration number is: 2637833. To confirm Dr Julia Piper’s or any other doctor’s GMC registration you can contact the General Medical Council on 0207 915 3630 or look on the GMC website:
General Data Protection Regulation (GDPR) and Data Protection Act 2018
The Practice complies with the General Data Protection Regulation and Data Protection Act 2018. All information provided by a patient is kept confidential. A patient may request a copy of his clinical notes at any time. Our video conferencing facility provides end to end encryption and therefore complies with GDPR. All practitioners who operate from remote premises make a written undertaking to comply with GDPR.
Arrangements for respecting the privacy and dignity of patients
The office is completely segregated away from the Reception area and Surgery Rooms. No telephone calls can be overheard. Patients are interviewed on a one-to-one basis in the Surgery setting. The whole ambience is of relaxation and comfort. The examination couches are fully screened. The windows have full blinds and complete confidentiality is retained. Each patient is treated with respect and dignity.
A chaperone is offered to patients. This aspect of care is covered in the registration appointment and also in the client contract forms. No patient is ever examined without their full consent. For those patients who do not speak English, consent has to be obtained via a third party, who is ideally an independent person not related to the patient in order to ensure less bias. Translation services can usually be obtained subject to adequate notice.
All staff who work at the Practice have to sign a Confidentiality Agreement. We are registered by the Care Quality Commission Reg. No: 566454930.
3 Knighton Grange Road
Tel: 0116 270 0373
CR273 Statement of Purpose Reviewed 6.3.2022 Review due 5.3.2024